At Prana Sportswear Shop, we are committed to providing you with high-quality, sustainable activewear and a seamless shopping experience from checkout to delivery. We understand that knowing how your order will arrive and what to do if something isn’t quite right is important. Our policies are designed to be clear, fair, and customer-focused.

Shipping Information

We are proud to offer global shipping to active individuals everywhere (excluding Asia and a few remote regions).

Order Processing

Please allow 1-2 business days for us to carefully process and prepare your order for shipment.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Estimated Delivery: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free
    • Estimated Delivery: 15-25 business days after shipment.

Please note that these timeframes are estimates and do not include order processing time. Delivery may be subject to customs delays for international orders, which are beyond our control.

Returns & Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of you receiving your items.

Important Hygiene Note: To ensure the health and safety of all our customers, we are unable to accept returns or exchanges on Swim Tops and Swimsuit Bottoms for non-defective reasons. This policy is strictly for hygiene purposes. We will, of course, accept returns if these items arrive defective or damaged.

Return Conditions

To be eligible for a return or exchange, the item must be:

  • Returned within 15 days of receipt.
  • Unworn, unwashed, and in its original condition.
  • Included with all original tags attached.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Our Team: Email us at [email protected] within the 15-day window. Please include your order number and details about the item you wish to return or exchange. You can use the template below for clarity.
  2. Wait for Instructions: Our friendly customer service team will respond within 1-2 business days with a Return Authorization and detailed shipping instructions.
  3. Ship Your Item: Securely package the item and mail it to the address provided. We highly recommend using a trackable shipping service, as you are responsible for the cost of return shipping.
  4. Processing: Once we receive and inspect your returned item, we will process your exchange or refund within 3-5 business days.

Return Shipping Address

Please ship your returns to:

Prana Sportswear Shop Returns
144 Tipple Road
Northampton, US 18067

Refund & Exchange Details

Refunds

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your return.
  • PayPal: 3-5 business days after we process your return.

Please note that original shipping fees are non-refundable. International customers are responsible for any customs fees or import taxes incurred during the return process.

Exchanges

Exchanges are subject to product availability. If the desired style or size is out of stock, we will issue a refund to your original payment method. For size exchanges, we will ship the new size to you as soon as we receive your return.

Defective or Damaged Items

If your item arrives defective or damaged, please contact us immediately at [email protected] with photos of the issue. We will arrange a free return and send a replacement at no cost to you.

Return Request Email Template

To help speed up the process, you can use the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Prana Sportswear Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]
Item(s) to return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]

Please send me instructions on how to proceed.

Thank you,
[Your Name]

Questions?

If you have any questions about shipping, returns, or exchanges, our customer service team is happy to help. Reach out to us at [email protected].

Thank you for choosing Prana Sportswear Shop – where sustainable style meets performance.